Quality Assurance & Continuous Quality Improvement - Carey Group

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Quality Assurance & Continuous Quality Improvement

Research and practice have repeatedly demonstrated that effective tools and practices fall far short of their potential when sufficient quality assurance techniques are not put in place. Justice systems and behavioral health agencies often find that, over time, intended practices and procedures are either performed inconsistently or not in accordance with the trained methods. Carey Group helps mitigate this outcome by working with agencies to establish intentional and structured quality reviews, coaching, and other improvement processes designed to reinforce desired practices and identify and redirect practices that are out of alignment with the desired behavior.

What's Included

Our quality assurance (QA) & continuous quality improvement (CQI) services address the needs of juvenile and criminal justice system and behavioral health agencies.

QA/CQI Planning

Quality assurance (QA) is a process that retrospectively examines practices to identify and correct divergence from policy or protocol. QA is both necessary and invaluable; however, absent a continuous quality improvement (CQI) component, it can create the undesired effect of staff masking deficiencies and/or working toward gaining acceptable scores (i.e., compliance) rather than mastering important skills.

CQI is a collaborative approach between the person engaged in the use of the professional skills and the individual conducting the CQI process. Each party mutually seeks to learn and grow the organization and the individual, and achieve incremental improvements toward the attainment of more effective outcomes.

Carey Group assists agencies in:

Determining QA and CQI needs

Identifying QA and CQI priorities

Developing a QA and/or CQI plan

QA/CQI Training, Coaching & Mentoring

Carey Group works with executives, managers, supervisors, and staff in justice system and behavioral health settings to ensure they have the knowledge and skills needed to achieve their organization’s mission and to maximize their opportunities for success. 

Carey Group assists agencies by: 

Developing QA and CQI tools 

Providing training to managers and others on QA and CQI purposes, principles, and strategies

Assisting supervisors in effective coaching techniques and strategies

Features and Benefits

Carey Group’s quality assurance & continuous quality improvement services are:

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